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5 Ways To Make Your Clients Happier (& Your Writing More Valuable)

March 15, 2017 By FiveFigureSarah

Make Your Clients Happier Writing More Valuable - Five Figure Writer

Fun fact: If you want to charge a high rate for your writing, your writing needs to be worth a higher rate.

There are a lot of ways to get to this point: deep experience in a certain industry (also known as specializing); high demand for what you do in a particular format (another way of specializing); or creating an obscenely valuable client relationship.

Today, I want to focus on that last one: creating an obscenely valuable client relationship. Because even if you have not specialized and you are busy trying out writing topics and formats to see where you want to go with your career, there are plenty of things you can do to make a client relationship more valuable.

That is, there are things you can do to make each assignment you turn in a little punchier and get your clients to say “Wow!” a little more often. 

Before we get started, please note that these are all things you do after you have negotiated a high rate for your work. The negotiating part is a whole separate wild cat, and that part requires you to target better clients, work on your confidence, and negotiate well.

What we’re talking about today is the “value add” that makes you worth the price — not the product description that sells your services. 

These ideas will allow you to step into an assignment and impress clients so much that they have an authentic desire to keep working with you. This is how you get to a level where your clients can’t imagine life without you or that they start to suspect that the other writers they work with just don’t measure up. So, listen up:

1. Add social suggestions to the article (tweets, posts, etc)

Don’t let this get too complicated in your mind; I don’t mean to suggest that you should work for free or be your client’s social media strategist. In a situation where a client wanted to contract you to write tweets as part of their social media management program, you should charge for that.

What I mean here is that after you write an article and you’re knee deep in the topic, it might take about three seconds to add three tweets to the top of the article. But to your client — especially if it’s a small client — you just saved them a half hour of reading through posts, thinking of what to say, and writing it out.

If it takes you five seconds and saves your client a half an hour, it’s win-win.

Here’s an example: One client I work with manages the company blog and runs all of the social media profiles. She’s a busy lady. So, imagine what a relief it is to receive a blog post that has 3-4 tweets just sitting there, ready to go, at the top of the article. It took me about 5 seconds, but it brought a lot of thoughtfulness and value to her day.

Is this a professional social media strategy? Not really. But it is a small task I was able to take off her to-do list because I genuinely care about her stress level. Win-win. If she were to request to always get five tweets, or to want to get on the phone to talk tweets, I’d start talking about a small retainer. But if there’s something I can do in a few seconds to make her life easier, I’m all about it.

2. Add multiple titles with the same keyword (and use keywords)

Even if you got the pitch approved with one article title, go ahead and include 3-5 different titles that use the same keyword.

First, you never know which title will resonate with your client better or which they’ll think appeals to their audience better, so this will save you a lot of back-and-forth about better title options. Second, since every blog post you write for a client needs to have some kind of SEO value to be valuable to them, this practice allows you to show your client that you’re a professional, aware writer.

Speaking of SEO: when you take an assignment, always ask what keyword they’d like to focus the article on. If they don’t have one, it’s up to you to suggest one after you write the article.

If your client doesn’t have a keyword in mind, it’s up to you to suggest one.

If you’re familiar with the industry, the keyword you pick might be obvious. If you’re not, you can use Google AdWords to find a good one. Then include a note in the article about why you picked the keyword. (Note: You may have to create an account and pay for an ad campaign to use the keyword tool, but creating a test campaign can cost as little as $1 or $2, which is totally worth it in my book).

3. Kick off articles with statistics related to the client’s target market

There are a lot of ways to introduce an article, but by far, when it comes to professional writing and B2B writing, statistics are the best way to go.

Why? Statistics are the currency of business. Especially in the B2B world, everyone needs to validate their purchases and decisions to someone else. Since statistics allow people to see just how important or pressing a topic is to the wider world, kicking off an article with a statistical source gives the topic (and the article) an immediate sense of professionalism and urgency.

Not only does adding statistics add value to the reader, but it also boosts your client’s view of how the article will be received. In fact, this tip is so powerful that when I first started kicking off B2B articles with statistics, I would regularly get feedback like, “That was your best article yet!”

Find statistics by Googling “[your topic] statistics.” Also, read competitor’s blog posts and look at what sources they cite. You won’t want to use the same statistics unless they’re particularly relevant, but you can review their sources to see if there is anything there that works for your article.

4. Share the article when it’s posted

If you have a few contacts in your network in the industry you’re writing about (or even if you don’t), share the live article. This gives your client more views and shows them that you follow up and participate on your work — you’re not a one and done kind of gal.

This is also why it helps to eventually niche or specialize your writing. When you specialize, you can start building a network within your niche. That way, when you share a post on digital marketing with your network, a bunch of digital marketing specialists will like it, share it, or read it, and your client will see that you’re a valuable connection to their target audience. Otherwise, it’s just your mom and a few friends that will check it out (which is still viewers, so it’s not bad, but it’s not as ideal as a professional network).

5. Subscribe to industry things and let clients know when they’re mentioned

Even if you haven’t specialized, go ahead and sign up for some newsletters and industry information sources whenever you sign on a new client. For example, if you start writing copy for a marketing company, sign up for updates from HubSpot; if you start writing for a local horse riding club (?), sign up for an equestrian magazine or nonprofit newsletter.

You’ll end up on a lot of crazy, random lists, and that’s okay: it widens your perspective of the work you’re doing for your client, will give you tons of great pitch ideas, and will help you keep an eye out for mentions of your client (if they’re big enough) or mentions of things your client is interested in (which all clients have).

Sign up for some newsletters and industry information sources whenever you sign on a new client.

Recently, an industry newsletter I subscribe to linked to a client’s blog post. I didn’t write that blog post, but I forwarded the newsletter to the client and said “Great job, they featured you!” It wasn’t on her radar, so it made her day to see how her work was getting around.

This is another value add that positions you as a professional in your field — a valuable resource that keeps them informed, not just a monkey who delivers words on time. (You do deliver posts on time, don’t you?)

Time to dish: what little things do you do for your clients to make sure you’re the best writer they’ve every hired?

Filed Under: EARNING, WRITING Tagged With: add statistics to articles, being a better writer, being your client's favorite writer, charging more, freelance writing, writing articles

Pregnant Freelancing and Maternity Leave, FFW-Style

January 13, 2017 By FiveFigureSarah

FFW-PregnantFreelancingMaternityLeave

Can you freelance pregnant? Can you take a maternity leave? Does all life end when you see that miraculous plus sign on a pregnancy test?

The answers are: yep, I don’t know yet, and nope. So let’s get into it:

I’m pregnant and due this spring! This has been a crazy, patient journey, and I was pretty terrified during my first trimester because of the health issues I’ve written about in the past. But everything’s going great and it looks like I’ll be a very lucky mom in a few months.

On my personal blog, I tackled “a day in the life” of my freelance pregnancy so far. But for you guys, I want to dig deeper into what pregnancy does to the freelancing experience.

This isn’t about how grateful I am to have the flexibility to work when I feel good or not work when I don’t feel good (though that is awesome, and I cover my approach in The Sweet Spot guide). This is about the hope I have for my career now that a) I don’t feel as reliable and b) there’s about to be a little person in my life who’s even less reliable.

So, let’s talk about it! Here’s what I’ve learned so far:

Pregnancy Makes You A Better Freelancer

I read a long time ago that parenting makes you a better freelancer. Now that’s hopeful!

I desperately wish I could find that original post, because the man who wrote it was very matter-of-fact about how much better he was at his job since he had kids.

And not just because of “the deadline paradox,” where the less time you leave for a deadline the faster you can finish it (because even if you can get away with it a few times, that leads to shoddy work). He meant that he was a different person, his child made him a better person, and the work he did was more creative, nuanced, and – yes – faster because of the pressures in his life.

He was a different person, his child made him a better person, and the work he did was more creative, nuanced, and – yes – faster because of the pressures in his life.

How awesome is that?

This is also a perspective shift courtesy of Pam England’s Birthing From Within. In her introduction, she explained pregnancy as an incredibly restorative, powerful, and creative time for a woman.

I’ve never heard that before, and it gave me the hope that maybe life would be better with a pregnant body and then a baby. Not our society’s warped view of discomfort, inconvenience, and general crappiness. But actually better.

I’ve found that to be true for me so far. Some days, I only get an hour or two of work in. And yet, somehow, I’ve met all my deadlines, added new clients, and billed well over the past 6 months of pregnant freelancing. I’ve also done the work I’m most proud of of my career during this time.

There were periods of significantly less work, and then periods of a lot of work. It all got done, and I grew a little baby human in the meantime. The two were not mutually exclusive for me — though I understand that that may not be the case next time ;-).

Pregnancy Makes You A Better Believer (Which Also Makes You A Better Freelancer)

I also have first-hand experience about how this pregnancy thing (and potentially parenting — we’ll see) forces you (ahem) gives you the ability to trust in God.

Because seriously. Much like pregnancy, this freelancing roller coaster is not under our control. We have a lot of agency — we can develop good freelancing habits like marketing and updating our portfolios, honing our craft by reading good books and participating in writing communities, and getting up every day and write.

But our careers are in God’s hands. If we’re not meant to freelance, this ship isn’t getting out of the dock.

Much like pregnancy, this freelancing roller coaster is not under our control. If we’re not meant to freelance, this ship isn’t getting out of the dock.

Fortunately, the opposite is true, too. When you give it all to God, things work out even when you don’t see how they possibly ever could. That client you gave up on calls back. Someone contacts you out of the blue to start a new project. And that’s the story of the past 6 months for me.

Clearly, it’s a give and take between doing the work and letting God bless the work, but before pregnancy I did a lot more  “frantically doing the work”. The past few months, I’ve been given the grace to sit back a little and let God bless it, too.

Same goes for my brain function as a pregnant freelancer. I was really worried about “pregnancy brain” ransacking my ability to write and being a vegetable for 9 months (and then who knows how long after). But since I had to give it all to God, I did. I love this line from Peter Kreeft’s Prayer for Beginners:

“[When we ask for the grace to trust him with our thoughts…] He is the Master also of our miserable memories. A thought comes into our mind when he says, ‘Come!’ and leaves when he says, ‘Go!’ He is the centurion, our thoughts are his soldiers. The Lord giveth, the Lord taketh away, blessed be the name of the Lord.”

This has definitely been the case with me. I place every single workday in God’s hands. I still get stressed and I still wonder if I’ll deliver my best work by the deadline and all that, but in general, I have so much more peace about the work I do, finding new clients, and when I will get paid, that it’s light years better than non-pregnant freelancing.

This sense of peace and calm filters into my client calls and emails, and I don’t think it’s a coincidence that my client relationships are better than ever.

Making and Disseminating Maternity Plans

I got into this freelance thing as a way to have more say over my day. Having a high level of control over when I wake up and where I work is a huge motivator for me, and by far the #1 benefit of working for myself.

So, when it comes to a maternity leave, even though I’m tempted to just wing it and try to work, I want to plan to take some time and truly detach from work and attach to this little baby. (And then there’s that whole sleep thing, which isn’t conducive to getting paid to write.)

Having a high level of control over when I wake up and where I work is a huge motivator for me.

Here’s how I worked it out, though we’ll see if it works out: I kept the news private until I was 6 months pregnant. Then I let all my clients know the news, that I’d love to put work together in advance, and that I’ll be limiting new assignments starting two weeks before my due date to two and a half months after. (I gave a three-month date range).

So far, so awesome.

With some clients, this triggered the response that it’d be best to reconnect after the baby’s born. With others (thank the Lord) we’re going to get the work for those months completed before I take off. In the green light scenarios, l offered to set up auto-invoicing with FreshBooks so the client can still pay at regular intervals instead of having one huge bill early on. (This might not be the advice you get from everyone, but in the two situations I offered, it felt really right.)

The Final Trimester

So, here I am, power writing and power napping. I’m wrapping up projects from last year and starting projects that will be wrapped up within the next two months.

When I list out all the things to do, it seems overwhelming, but so far I’m still trucking day by day and delivering some seriously awesome work (if I do say so myself). But the best part of it all is the level of peacefulness that comes with knowing I’ll work as hard as I can — and the I’ll stop.

And then, God willing, I’ll pick it back up again and have even more to share with you guys. 🙂

You’re Invited: Freelancing Pregnancy Stories? How’d It Go For You?

Filed Under: WRITING Tagged With: freelancing, maternity leave, pregnancy, pregnant freelancer, pregnant freelancing

Stop Trying to Overcome Freelance Writing Fear

June 7, 2016 By FiveFigureSarah

Stop Trying to Overcome Freelance Writing Fear - Sarah Greesonbach - Five Figure Writer

Eileen wrote me this email yesterday, and it was really heartfelt.

“It’s helpful to know that the fear is part of the freelance writing job,” she says. “Like, I guess, I tend to think that if I’m scared I must be doing something wrong.”

Boom.

Zap.

Zing.

Tell me you’ve never felt that way before.

That first day of high school, when you’re shaking with adrenaline that’s half excitement and half, “Where the crap is my locker?”

That first day on the job when you double-check your offer letter to make sure you didn’t hallucinate that congratulatory phone call or your benefits package.

And then… that first day you ask someone to pay you for the words you write for them.

These moments of fear didn’t precede traumatic downward spiral. (Well, at least not for most high schoolers…). These moments also didn’t mean that going to a new school, taking a new job, or taking a freelance client weren’t the right next step for you. It’s just a feeling. And fear isn’t the problem. The problem is how we respond to it.

Fear is not the problem. The problem is how we respond to it.

Freelance writing fear often sends the wrong message

It would be awesome if every good thing we ever did was accompanied by feelings of light-heartedness and certainty that would clearly say to us, “Yes! Do it! This is it!” But that’s not how our guts work.

Fear is really helpful in the jungle when it tells us to hide in the cave and be wary of those scary sounds. But when we’re trying to build a freelance writing business, fear is just a chemical process that comes along with something new.

It’s not foretelling the future.

It’s not a sign you’re doing the wrong thing.

It’s just a feeling — like hunger or sadness or a charley horse– that tells you something big is about to happen.

When we interpret fear as a warning sign that we should stop, we miss out on a lot of great things.

Some of us might not be married.

Some of us might not have children.

Certainly none of us would run freelance writing businesses.

But deep within each of these tough, wonderful, and intimidating-at-first things is a powerful desire that pulls us through the freelance writing fear and toward a new idea.

Stop Trying to Overcome Freelance Writing Fear - Sarah Greesonbach - Five Figure Writer

Don’t try to escape your fear — work with it

Eileen and I both had the same first instinct: run away from the fear. Run away and do something that won’t make those feelings come up. But that’s not a smart move for Eileen, me, or you, because here’s the biggest secret of all:

Successful freelance writers aren’t people who never experience fear. Successful freelance writers are people who understand that fear is a natural byproduct of doing good work — and that confidence is the result of that good work.

Successful freelance writers work side by side with fear to get things done, and at the end of the day they take their fear home with them to dinner.

Successful people aren’t people who never experience fear. Successful people are people who understand that fear is a natural byproduct of doing good work.

If you’re reading this, your story is probably a lot like mine.

You’re a good, solid writer. You know your way around a Word Document and you know that what you do is valuable to your clients. But when you go to pitch, or when you think of writing something for the business world, your throat clinches up a little and you get a bad case of the willies. You just aren’t confident that you’re worth those rates.

Well, some people let those fears stop them. But you and Eileen and me, we’re going to accept those freelance writing fears, scoop them into a little woven basket on our desk, and put on a show for our fear to watch as we try new things, pitch new clients, and turn in draft after draft of our best work.

Put fear in its place

Let’s look at the freelance life with new eyes. The fear you’re feeling isn’t always a sign you shouldn’t be doing this. It’s a sign that there’s something big there if you’re persistent enough to push through your first fluttering doubts.

Keep your eyes out for moments in your freelance journey that cause you to feel fear. Then, don’t run. Look the fear in the face and let it know that you appreciate its input… and that you’ve got some work to do anyway.

P.S. If you’re trying to overcome fears related to breaking into B2B writing, I’ve got just the thing for you: The B2B Booster Shot. If you’re trying to overcome fears about being productive as a freelancer with a chronic illness (or a baby at home, or whatever else you’ve got going on, this post is for you.

Filed Under: B2B Writing, WRITING Tagged With: being afraid to try, clients, fear, freelance writing, writing

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Freelance B2B writer. Building things and breaking them (including myself).

Making money with words since 2013 (& teaching others to do it since 2016).

Warning: There be opinions here.